Small Business Manager

Helping Small Businesses Thrive in the Digital Economy:
Small Business Growth and Development Manager at Hack the Hood
Location: Headquartered in OAKLAND, CA
Job Category: Full Time, non-exempt Employee
Reports To: Chief Innovation Officer
Compensation commensurate with experience

Hack the Hood was launched just five years ago to build a tech sector that works for everyone. We support under-resourced youth of color in communities around the state and the country to build 21st century careers in technology and social media. We turn the digital economy from threat to opportunity by joining our youth with the 58% of small businesses that don’t have a website. As one of the first organizations in this field, our programs aim to ensure that tech is making the world better for all the communities it intersects.

We are looking for a visionary leader for our small and medium business (SMB) work. Your primary calling in this job will be to help small and medium businesses in the Bay Area and around the country fully join the digital economy.  That work starts with recruiting, serving and managing the SMBs we pair with our amazing youth to develop what is often those their first online presence. Taking off from our present approach to SMB development and growth, you will be responsible for developing and implementing a vision of how the kinds of SMBs we work with can continually expand their digital competency and grow their businesses with the help of our youth and our corporate partners.

Work at Hack the Hood is strongly collaborative.  We achieve amazing things not just through hard work, but through the value we place on our relationships with the young people we serve, with each other, our community, and the businesses, small and large, that we partner with.  Come join us!

Responsibilities:

• Lead the development of a new model of engagement with and development of small and medium businesses with significant digital needs
• Expand the Small Business Program into its own department and as a part of our core Program Team.
• Implement and improve existing processes for SMB applications, onboarding, support & infrastructure, pre/post evaluation and data management.
• Lead program staff in developing policies and procedures related to SMB
• Create marketing, outreach & recruitment plans that include creation of digital content, social media content, engaging partners via email, phone and in-person presentations. Work with Communications Manager to create SMB outreach materials and social media strategy.
• Collaborate with the education and training leadership to update or create curriculum to better meet the needs of SMB clients.
• Identify, vet and build relationships with potential/existing SMB partnership organizations to build sustainable pipelines
• Cultivate strong relationships with outside advisors, experts in the field, private and public sector partners and funders.
• Create workshops and trainings as needed
• Work with office and database manager to develop, organize and clean up SMB records

Qualifications

• Intimate knowledge of the regional small business landscape
• Demonstrated success growing and maintaining service to small and medium businesses
• Experience finding common ground with diverse parties
• Experience fostering relationships and partnerships with community organizations and businesses
• Experience with public speaking and training/workshop facilitation.
• Excellent management skills and attention to detail, particularly with respect to listening to and working to meet the needs of your target population (SMBs!)
• Ability to thrive and provide leadership in cross-cultural and cross-age contexts
• Proficient in Microsoft Office, Salesforce, Google Suite
• Alignment with Hack the Hood's mission and values
• Strong personal integrity, maturity, credibility
• Ability to give and receive constructive feedback

Desirable

• Familiarity/or experience with youth development frameworks

• Bilingual (Spanish, Vietnamese, or Mandarin/Cantonese)
• Knowledge of and experience with Hack the Hood programs

This is a wonderful opportunity to be part of a committed team doing important, innovative work across our region. The position offers growth opportunities, great community engagement and tangible measurements of outcomes and impact. Interested candidates apply here. Candidate review will begin the 11th of December 2018.

Apply Now